Medicine Safety

Medicine safety & reporting

Your safety is our responsibility. Report a side effect or a suspected counterfeit product, and learn how to use our products safely.

In a medical emergency, do not use this form. Contact your nearest hospital or emergency services immediately.

Report a concern

Adverse event & product report

Use this form to report a side effect, an unexpected reaction, a quality problem, or a suspected counterfeit. All reports are handled confidentially by our pharmacovigilance team.

Beware of counterfeits

Counterfeit medicines can be dangerous. Protect yourself and your family:

Report by phone or email

Safety hotline

+856 21 000 111

safety@alliance.la

Using medicines safely

Simple habits that keep your family safe

Always read the label

Follow the dose, timing and instructions exactly. If anything is unclear, ask your pharmacist.

Store out of reach

Keep medicines cool, dry and safely away from children and pets.

Check the expiry date

Never use expired medicine. Return unused or expired products to a pharmacy for safe disposal.